FAQ
This page explains the arrangements that apply when you shop with us and need support.
Where do you ship?
We currently ship within Canada to addresses accepted at checkout.
Is standard shipping free?
Yes. Standard shipping is free to Canadian addresses accepted at checkout.
Do I need a reason to return an item?
No reason is required for a return or exchange request within 30 days after delivery, subject only to lawful exceptions disclosed before purchase. Your statutory remedies for defective, incorrect or misdescribed goods are preserved.
Who pays return shipping?
Our store covers shipping for approved returns and exchanges through a prepaid label or an equivalent free method. No restocking fee is charged. Contact us before returning the parcel.
Can I change my address?
Contact us as soon as possible. We will try to update it before dispatch. A change cannot be guaranteed after the parcel has entered the carrier network.
What if tracking has not updated?
Tracking scans can take time to appear. If a shipment is overdue or appears lost, contact us with the order and tracking references so we can investigate and arrange an appropriate resolution.
Where can I find the full policies?
See Refund, Shipping, Payment and Privacy for the complete terms.
How long does delivery take?
Orders are processed in 1–2 business days and usually arrive 4–6 business days after dispatch, for an expected total of 5–8 business days.
Can I track my order?
When tracking is available, we email tracking details after dispatch.
Can I return an item?
Contact us within 30 days after delivery for a return or exchange. Approved returns use a prepaid label or another free return method.
When will my refund arrive?
We process approved refunds within 10 business days. Your bank or card issuer may take another 5–10 business days to show the credit.
What payment methods are accepted?
Available methods and the currency are shown at checkout. The store currency is Canadian dollars.
Can I cancel an order?
Contact us as soon as possible. We will try to cancel an order before processing or dispatch; if it has already shipped, use the return process.
What if my item is damaged or incorrect?
Contact us promptly with photographs and order details so we can arrange a refund, exchange, replacement or another appropriate resolution.
How can I contact you?
Use the email listed below for product questions and order support during our customer service hours.
How do I check product specifications?
Read the product description and choose the required size, colour or other variant before ordering. Contact us if specifications or compatibility are unclear; do not assume that an unlisted feature is included.
Contact details
Email: ethelrunyan1979@xhpwahr.com
Business address: 4125 Rue Saint Denis, Montréal, Quebec, H2W 2M7, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).